Shipping Policy & Returns Policy
Shipping Policy
Last updated: July 7, 2026
Thank you for shopping with Mooièr Store. We are committed to delivering your order as quickly and efficiently as possible.
Processing Time
All orders are processed within 1–3 business days after payment has been received and confirmed.
Orders are not processed or shipped on weekends or public holidays.
During busy periods, order processing may take slightly longer.
Shipping Times
Estimated delivery times vary depending on your location.
Please note that shipping times are estimates only and are not guaranteed.
Unexpected delays may occur due to factors beyond our control, including customs inspections, weather conditions, carrier delays, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout and are displayed before you complete your purchase.
Customs, Import Duties & Taxes
For international orders, customers are solely responsible for any:
Customs duties
Import taxes
VAT
Clearance fees
Brokerage fees
Any other charges imposed by local customs or government authorities
Mooièr Store does not cover, reimburse, or refund any customs duties, import taxes, or additional shipping fees charged by your country's customs authorities or shipping carrier.
If customs charges are refused by the customer and the shipment is returned or abandoned, any resulting costs may be deducted from any eligible refund.
Incorrect Shipping Information
Please ensure your shipping address is complete and accurate before placing your order.
Mooièr Store is not responsible for orders delayed, lost, or delivered incorrectly due to inaccurate or incomplete shipping information provided by the customer.
Lost or Delayed Packages
Once your order has been handed over to the shipping carrier, delivery is managed by the carrier.
If your shipment is delayed or appears to be lost, please contact the shipping carrier first using your tracking information. If you need further assistance, you can contact us at contact@mooier-store.com, and we will do our best to help.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery at contact@mooier-store.com and include:
Your order number
Photos of the damaged packaging
Photos of the damaged item(s)
We will review your claim and work with you to find an appropriate solution.
Returns
Customers have 14 days after receiving their order to request a return.
Return requests must first be submitted by email to:
If your return request is approved, we will provide you with the return address and instructions.
Customers are responsible for:
All return shipping costs.
Any customs duties, import taxes, brokerage fees, or other charges incurred when returning a package.
Mooièr Store does not provide prepaid return labels and does not reimburse return shipping expenses unless required by applicable law.
Items returned without prior authorization will not be accepted.
Contact Us
If you have any questions regarding shipping, please contact us by email:
Return & Refund Policy
At Mooièr, we want you to be satisfied with your purchase. If you're not completely happy, we're here to help.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.
To be eligible for a return, your item must be:
Unworn, unused, and in the same condition that you received it.
In its original packaging with all tags attached.
Accompanied by a receipt or other proof of purchase.
To start a return, please email us at contact@mooier-store.com.
If your return request is approved, we will provide you with the return address and instructions on how to return your order. Do not send items back without contacting us first, as unauthorized returns will not be accepted.
Please note:
Customers are responsible for all return shipping costs.
Any customs duties, import fees, taxes, or other charges incurred when returning a package are the responsibility of the customer.
The return address will only be provided after your return request has been approved.
If you have any questions regarding a return, you can always contact us at contact@mooier-store.com.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong product, contact us immediately at contact@mooier-store.com so we can evaluate the issue and resolve it as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
Personalized or custom-made products.
Sale or clearance items.
Gift cards.
Any items that have been used, worn, damaged after delivery, or returned without their original packaging and tags.
If you're unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return your eligible product following our return process and place a new order separately once your return has been approved.
European Union 14-Day Right of Withdrawal
If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, without providing a reason.
To qualify, the item must be returned in the same condition in which it was received, unused, unworn, with all original tags and packaging, together with proof of purchase.
Please note that the customer remains responsible for return shipping costs and any applicable customs duties or import charges unless otherwise required by applicable law.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or payment provider to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@mooier-store.com.